Services and terms of a Managed IT service company

Terms used by Managed IT Service Company

Managed IT services allow businesses to hire third-party services for their IT operations that specialize in handling these duties. The third-party services provider is known as a managed IT service company. These companies are responsible for businesses’ IT systems, as agreed upon Service Level Agreement (SLA). Providers may offer round-the-clock monitoring, issue-resolving, and reporting.

According to the SLA, a managed IT service company charges a fee for the delivery of services over a set period of time. SLA defines the services to offer as the quality of service, and measurements for performance check.

Cloud computing allows managed IT services to bind the average break/fix IT through the adoption of infrastructure, software, and platform as a service. These facilities have allowed managed IT services to scale at a rate larger and faster than break/fixing through an in-house IT department.

Different terms in managed IT service:

  • Backup and disaster recovery

A combination of backup and disaster recovery services ensures that your company will keep working in case of any serious incident or disaster after a short period of data recovery.

  • Break/Fix

It is an older style of managed IT services. When a company needs updating, they call the IT service provider and stop working until the service provider resolves that issue. 

  • Fully managed IT services

Managed IT services with network operation center, monitors the systems, identify problems, and solve them with the level of expertise.

  • Help desk

The help desk is a managed IT service that provides information and support to end-users.

  • Information technology (IT)

It is a business solution for storing, creating, transmitting, and using data through computer devices, telecommunications, and networks.

  • Infrastructure as a service

A virtualized hardware over cloud computing services such as network connections, server space, and IP addresses with which customers can create their platforms.

  • Internet of things

A network of objects with sensors and software to transfer data over the internet.

  • In-house

The process in which a company hires its own people for IT service to perform IT operations.

  • IT channel

It is an industry that provides services and products to end-users by partnering with hardware and software vendors. 

  • Labor arbitrage

A process of decreasing end costs by training employees and utilizing abundant labor forces. 

  • Managed IT services

Third-party services to do IT tasks and processes.

  • Managed services provider (MSP)

A professional managed IT Service Company that offers managed IT services.

  • Mobile device management (MDM)

MDM is a security platform that monitors the mobile devices of employees for security purposes.

  • Platform as a service

It is a virtualized platform in a cloud computing environment that allows end-users to develop and manage internet applications.

  • Remote monitoring and management

An installed software in end-users’ devices to monitor and manage those devices.

  • Software as a service

Software as a service is a distribution model that utilizes a subscription basis to access the software.

  • Value-added reseller

A seller that adds features and services to a product and resells it as a new solution or product.